2.2.0 / June 23, 2015
(3.8/5) (13)

Description

Absolute Service is an Enterprise ServiceManagement, Service Desk and Help Desk solution built around ITILbest practices. This application provides mobile access to both theSaaS and on-premise solutions provided by Absolute Software.

Manage all service requests, incidents, problems, changes anddeployments remotely. Communicate directly with customers andmonitor SLA achievement and CMDB changes from any Android device.Improve customer service and provide visibility across the entireorganization and process alignment with the business.

Features
- Service Metrics Dashboard
- Geolocation mapping of customers
- GPS tracking of Field Technicians
- Request management
- Customer direct dial
- Supports custom filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management

Requirements
- Absolute Service 7.0 or later on-premise or SaaS

App Information Absolute Service

  • App Name
    Absolute Service
  • Package Name
    com.absolute.service.android
  • Updated
    June 23, 2015
  • File Size
    1.7M
  • Requires Android
    Android 4.1 and up
  • Version
    2.2.0
  • Developer
    HEAT Software
  • Installs
    500 - 1,000
  • Price
    Free
  • Category
    Business
  • Developer
    Visit website Email [email protected] Privacy Policy
    490 N. McCarthy Blvd., Suite 100 Milpitas, CA 95035
  • Google Play Link

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Absolute Service is an Enterprise ServiceManagement, Service Desk and Help Desk solution built around ITILbest practices. This application provides mobile access to both theSaaS and on-premise solutions provided by Absolute Software.Manage all service requests, incidents, problems, changes anddeployments remotely. Communicate directly with customers andmonitor SLA achievement and CMDB changes from any Android device.Improve customer service and provide visibility across the entireorganization and process alignment with the business.Features- Service Metrics Dashboard- Geolocation mapping of customers- GPS tracking of Field Technicians- Request management- Customer direct dial- Supports custom filters- Review the complete history of each request- Add notes and time to any request- Request, Incident, Problem, Change and Release Management- Knowledge Management- Configuration ManagementRequirements- Absolute Service 7.0 or later on-premise or SaaS
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