Top 6 Apps Similar to iService

The product NEXT is a mobile application that connect withITSMtools, providing to technicians the possibility of receiveticketsto attendance and to provide to managers the possibility ofmanagethe operation focused on reduce cost, operation agility,optimizetasks and improve delivery quality

NOTE:According to the otrs.com, starting with OTRS 5, theiPhoneHandlerrequired to run DS Helpdesk is no longer supported.For the momentDS Helpdesk does not work with OTRS version 5._____________________________________The DS Helpdesk Plus App provides users free and mobile accesstothe OTRS Help Desk System, from any devices running anAndroidOS.The application allows remote real-time ticket managing, ensuringaquick response time and user flexibility.DS Helpdesk Plus is an access interface App not buildbyotrs.com team and we don't want to take any credit fortheirwork.RequirementsIn order for the DS Helpdesk Plus App to comunicatewiththe OTRS Help-Desk, it requires that the OTRS has theiPhoneHandlepackage (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm)installed.DS Helpdesk Plus requires an OTRS 3.x version andthecorresponding iPhoneHandle 1.0.Also, an Android device with a 2.1 version or higher isrequired,along with a high speed internet connection (Wi-Fior3G).FeaturesMultiple Account Management- allows information storage regarding one/more OTRSaccount(s)and/or system(s)- provides easy intuitive account switching, assuringmulti-accountmanagement facilityOTRS Views- displays tickets using different view types: "Queue View","StatusView", "Escalation View"- allows ticket handling customization, according tousers'necessitiesPersonal Tickets- displays user's tickets grouped by the followingcriteria:watched, locked and responsibleTicket Management- allows users to create new tickets- provides personalized ticket management, moving a ticket toanydifferent Queue, changing the tickets' owner or closinganyspecific ticket- provides the facility of creating new notes, replying tocustomersusing email services, giving the user easy and flexibleways tohandle customers requests, thus improving servicedeliveryArticle AttachmentDS Helpdesk Plus allows you to download (and after thatview)attached documents.New Tickets AutocheckDS Helpdesk Plus offers the option to automatically checkfornew tickets periodically (even if the application isnotrunning).This option can be activated from "Login screen -> Menu->Settings".Please note that for using all DS Helpdesk features inOTRS3.1.1(or new) you need to remove some default limitation. Todothat please ask your OTRS administrator to go on:Admin -> SysConfig -> Select iPhone -> Click on API,removeany values from fields( ex. (MoveList|MoveTicket)oniPhone::API::Object###TicketObject field) and click Update

Ένα κατάστημα με εμπειρία στιςεπισκευέςκινητώνσυσκευών όπως smartphone, tablet και Η/Υ Laptop /desktopστην οδό"ΔΕΛΦΩΝ 17", στη Θεσσαλονίκη.Παρέχουμε τις παρακάτω υπηρεσίες : επισκευές κινητών-serviceκινητών - επισκευές smartphone - service smartphone-επισκευέςtablet - service tablet - επισκευές laptop -servicelaptopA shop withexperienceinmobile repairs as smartphone, tablet and H / PC Laptop/desktopStreet "DELPHI 17" in Thessaloniki.We provide the following services: mobile repairs - servicemobile-smartphone repairs - service smartphone - repairs tablet-servicetablet - laptop repairs - service laptop

osTicketPro is an application to open ticket tracking onyoursystemWhere You can simply and easy way to check theOpentickets,Answered, Losers and Tickets closed. To open orclosedtickets,there is a Possibility of response and ticketclosure, orif thereis a need to open again. Works from version v1.9up

NetScout is the market leader inServicePerformance Management. Customers include some of theworld’slargest enterprises, government agencies, and more than 148serviceproviders.NetScout’s solutions help IT teams assure the delivery ofbusinessservices in complex, multi-location, multi-vendorphysical,virtual, and hybrid IP environments. These solutions relyonAdaptive Session Intelligence™ (ASI), a patented technologywhichleverages its’ rich packet-flow data Deep Packet Inspectionengineto generate highly scalable metadata that enables acomprehensivereal-time and historic view of service, network,application,database, and server performance.The NetScoutIS app enables users to learn about NetScout'sServicePerformance Management products and solutions from anywhereand atany time, through interactive 3D touchscreen technologyrunning ondesktops and mobile devices. This first release includesbothhardware-based nGenius® Intelligent Data Sources andnGeniusSwitches.The virtual rack allows users to view the stack of all theproductsin the rack, and interact with each one of them. Users canselectany product inside the virtual rack and drill down to thenextlevel of detail accessible by a touch of a screen or a click ofamouse. The view of the products is animated and allows userstorotate the product through a full 360° view, and click onanyhighlighted interface for more details.Over time this app will be updated with information onadditionalproducts and solutions.Please come and visit the NetScout booth at major trade showssuchas Mobile World Congress, Oracle OpenWorld, VMworld, CiscoLive,and Interop for a live demo of NetScout’s nGeniusONEPerformanceManagement platform. You can play with our full sizedinteractivevirtual rack and discuss how NetScout can help yourorganizationassure a high quality of service delivery.We look forward to seeing you soon at our booth at one oftheseshows!The NetScout Team

Astea Mobile works with AsteaAlliance,FieldCentrix and ServiceVision solutions,replacingpaper-intensive, manual field service processes withstandardized,automated and streamlined operations. Global mobileworkforces areempowered with wireless access to the real-timeinformation theyneed — when and where they need it — to eliminateinefficiency,enhance customer service and improve service marginsand contractprofitability. As work orders are scheduled the correctfieldengineer is notified via his or her wired or wirelessdevice.Service technicians are armed with all the information theyneed tocomplete a service or maintenance job.Work orders are sent wirelessly from the office andincludecustomer account and job site information, equipment historyandcontract and warranty data — onsite, at the press of abutton.Technicians have the ability to capture and submit serviceticketinformation without the need for paperwork or for re-keyingintothe back office system. Service technicians can review andacceptassigned jobs on their mobile devices as well,increasingproductivity and accelerating call response.Astea Mobile also allows technicians to manage theirownschedules in the field while keeping the home office updatedinreal time. The solution also supports complete partsmanagementfrom the field technician’s standpoint. It allows them topostparts used against the work order, request parts if they arenot invan stock, track the technician’s van stock, receiveinventory andship parts back to the warehouse or depot for closedloop trackingof RMAs and vendor claims. Astea Mobile also providesoptionalreal-time GPS tracking. When enabled it allows AsteaAlliance,FieldCentrix or ServiceVision back office users to viewthe currenttechnician’s location for the purpose of intelligentlyscheduling.This flexibility provides the office with a moreaccuratereflection of schedules, job scope and resources, enablingtheoperation to reduce the travel time and distance betweenjobs.The technician can perform their job, using theirwirelessdevice, even when they are out of communication range thedevicewill perform normally and synchronize when wirelesscommunicationis resumed. Astea Mobile also enables the servicetechnician tocommunicate, via instant messaging, with otherengineers, corporateoffice, warehouse or other predefined contactsas determined by theorganization. This makes it easy for the fieldservice engineer tostay connected and make sure that he getseverything he needs todeliver outstanding service.Benefits• Increase Revenue from Technician Productivity• Reduce Paperwork• Reduction in Service Delivery Costs• Reduction in Inventory Carrying Costs• Reduction in Travel Costs• Minimize SLA Penalties• Accelerate Invoicing ProcessDisclaimer: Continued use of GPS running in the backgroundcandramatically decrease battery life.