Top 2 Apps Similar to Fintan Stanley

NOTE:According to the otrs.com, starting with OTRS 5, theiPhoneHandlerrequired to run DS Helpdesk is no longer supported.For the momentDS Helpdesk does not work with OTRS version 5._____________________________________The DS Helpdesk Plus App provides users free and mobile accesstothe OTRS Help Desk System, from any devices running anAndroidOS.The application allows remote real-time ticket managing, ensuringaquick response time and user flexibility.DS Helpdesk Plus is an access interface App not buildbyotrs.com team and we don't want to take any credit fortheirwork.RequirementsIn order for the DS Helpdesk Plus App to comunicatewiththe OTRS Help-Desk, it requires that the OTRS has theiPhoneHandlepackage (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm)installed.DS Helpdesk Plus requires an OTRS 3.x version andthecorresponding iPhoneHandle 1.0.Also, an Android device with a 2.1 version or higher isrequired,along with a high speed internet connection (Wi-Fior3G).FeaturesMultiple Account Management- allows information storage regarding one/more OTRSaccount(s)and/or system(s)- provides easy intuitive account switching, assuringmulti-accountmanagement facilityOTRS Views- displays tickets using different view types: "Queue View","StatusView", "Escalation View"- allows ticket handling customization, according tousers'necessitiesPersonal Tickets- displays user's tickets grouped by the followingcriteria:watched, locked and responsibleTicket Management- allows users to create new tickets- provides personalized ticket management, moving a ticket toanydifferent Queue, changing the tickets' owner or closinganyspecific ticket- provides the facility of creating new notes, replying tocustomersusing email services, giving the user easy and flexibleways tohandle customers requests, thus improving servicedeliveryArticle AttachmentDS Helpdesk Plus allows you to download (and after thatview)attached documents.New Tickets AutocheckDS Helpdesk Plus offers the option to automatically checkfornew tickets periodically (even if the application isnotrunning).This option can be activated from "Login screen -> Menu->Settings".Please note that for using all DS Helpdesk features inOTRS3.1.1(or new) you need to remove some default limitation. Todothat please ask your OTRS administrator to go on:Admin -> SysConfig -> Select iPhone -> Click on API,removeany values from fields( ex. (MoveList|MoveTicket)oniPhone::API::Object###TicketObject field) and click Update

IService is the complete solution forfieldbased service professionals. This software package makes iteasy totrack your customers, staff, and all theirinteractions.Program Features• Calls can be logged by Customers or Staff on any devicefromiPhone to PC• Searchable Customer listing and the option to see theServiceContract type• Searchable equipment listing for the customer includingwarrantyexpiry dates• Searchable parts listing with sales prices• Option to charge for the call and ability to print the invoiceonsite• Full ticket history with customer feedback• Option to tag photos to Calls• Ability to open product catalogue on the device to checkforrepair details• Full knowledge base with option for internal andexternalaccess•IService is based on the industry leading ticketsystemOSTicket.com. Using OSTicket we have added features andfunctionsneeded for services professionals to better serveyourcustomers.Hardware and Software for Mobile Workers