This free app from QA, provides acomprehensive introduction to ITIL Service Management 2011.If you are new to ITIL Service Management or are studying for theITIL Foundation exam, then this App will support your study and actas a great ‘on-the-go’ reference tool.Familiarise yourself with the ITIL Service Management Frameworkthrough bite size learning nuggets and videos, that help you put itall into context with business performance.Features:Videos: Alan Holmes, QA’s Head of Service Management, explainsthe various stages of the ITIL Service Management lifecycle and theimportance of each of these in the real world.Test Preperation: The quiz feature helps you practice for the ITILFoundation level exam.Exam Tips: The exam guidance and tips have been prepared by thelargest team of Service Management training consultants in Europeand will prepare you for the question types and best possibleresponsesITIL 2011: A unique feature explaining the key differencesbetween ITIL 2011 and ITIL 2007 (formerly known as Version 3 orV3).Glossary: This section lists the key terms and acronymsassociated with service management lifecycle; includes a usefulsearch tool enabling you to look up specific terms andacronyms.The ITIL Service Management Framework is owned by the CabinetOffice and used under licence. The ITIL Learning Aid App has beendesigned and built by QA, an Authorised Training Organisation.QA is the largest provider of training in the UK and has over1500 courses available. For more information visit www.qa.com

The UK’s largest learning provider presents a broad introduction toITIL 2011

PRINCE2® Learning Aid is now the QA PRINCE2® Accelerator.