The fastest way to benefit the most of Paltel services and manageyour accounts

PALTEL Bill allows you as a PALTEL subscriberand through your PALTEL E-services account to interest thefollowing services:• View your current fixed line bill.• View the last six fixed line bills.• View your subscription information (Name, Mobile Number,Email...)

Hatifee allows you as a PALTEL subscriber toreceive all your fixed line calls and to make calls to alldestinations taking the full advantage of fixed line tariff,promotions and offers that you already have for your fixed line.All you need is an Internet connection to start using Hatifee onyour smart device to talk with your family, friends and all others.Once Hatifee installation is completed; your fixed line is nowaccessible via Hatifee application, and you can start using Hatifeeanywhere around the world.Key Features:• Hatifee uses the same number of your fixed line.• No more busy lines! If your fixed line is busy you can useHatifee application to make or receive calls at the sametime.• Hatifee allows you to have all offers and campaigns of your fixedline at your fingertips.• All calls made through Hatifee application are charged with thesame tariff of your fixed line.• All calls you’ve made through Hatifee application will appear onyour PALTEL fixed line bill in a special column.• You need to have an active PALTEL fixed line subscription to beable to use Hatifee application.How to use the Application:1. Download the application and complete the registrationprocess; you’ll need to have your fixed line Passkey to link theapplication with your phone and complete your registration.2. This application has been designed and optimized to functionover Android devices version 2.3 and up. It should still work onearlier versions, but we recommend customers upgrade to the latestversion of Android for the best customer experience.3. You’ll need an internet connection! You can make calls overWi-Fi, whether at home or out-and-about, or using a mobile dataconnection – Wi-Fi is the preferred option as your mobile serviceprovider may charge you for data usage.4. Please note that call quality is dependent on the quality ofyour Wi-Fi or mobile data connection.5. People will see your fixed line number as caller ID when youcall them from Hatifee application and not your mobile phonenumber.6. For more information on Hatifee please call 199 free from yourfixed line.

Paltel Technical Kit allows employees perform tasks anywherewithout barriers.

Internet service providers are considered as the first levelsupport for the internet subscribers in the BSA module accordinglythey have to make the needed diagnostics and trouble shooting forthe ADSL users if any of them has a faulty line. Once the line istested via phone and it is still the problem exists then the ISP'stechnical team should visit the customer to check in site and solveit if it is related the IP part related to the said ISP. This willwork in parallel with an ISPs faults handling portal which isconsidered as the source of data that the mobile app retrievedfrom. By logging to the application the ISP technical team is ableto check the trouble tickets adding by the ISP for its customersand it is easy for him to start the trouble shooting after enteringthe tel. Number of the faulty line and start the process of step bystep trouble shooting until having clear idea about the physicalproblem and its cause. At this time the technician will repair theline and close the ticket on the mobile app that will be reflectedto the portal and ad a result on the CRM of the company.

"Al Karamah” crossing border application allows you topre-book,check the status of the borders and passengers whereveryou are andat any time. Simply enter your personal information andget yourown code to confirm your reservation with ease and comfort.

Get your entire business PBX system, directly into your mobilephone

This application gives Paltel group shareholder the abilitytoaccess and edit their information and bank details; as well astomonitor the stock exchange prices and rates. Also theinvestorswill receive a notification for any Paltel group latestnews andupcoming events. Through the application the investors cancontactthe group support team through a dedicated customer careteam usinglive chat and video chat features.