Rsupport’s VisualSupport - RemoteCall solutionutilizes the customer’s mobile device camera to stream HD video ofthe issue(s) they’re experiencing in real-time. By using Rsupport’svideo support solution, support representatives are able to seeexactly what the customer is experiencing and eliminate the needfor customers to narrate their issues. Additionally, customers areable to stream and receive support from virtually any locationthrough a Wi-Fi, 3G, or LTE connection.• Improve First Call Resolution• Reduce Time to Resolution• Increase Overall Satisfaction[Key Features]1. Real-time Video StreamingSupport representatives are able to see exactly the issues thecustomer is experiencing through a real-time video stream.2. Screen CaptureAnalyze issues more effectively by taking a screenshot of what thecustomer is streaming.3. On-screen DrawingMark important areas for the customer to see to communicate certainpoints more clearly.4. Easy to ConnectAll the customer needs to do to get connected is input the 6-digitconnection code provided by the support representative.[Receiving Video Support - Customers]1. Download, install, and then launch the VisualSupportapplication.2. Enter the 6-digit connection code provided by the supportrepresentative, then click ‘OK’.3. Engage in real-time video support.4. Close the application once video support session has ended.* Android OS 4.0~6.0 Recommended

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The frSIP Mobile for Android is a clientsoftware designed to work with any enterprise running frSIP UC2.9.3 or above. This app provides enterprise mobility by enablingusers to pair their mobile phone with their office extensions. Youmay make and receive calls on your office line right from yourAndroid device whenever you are connected to Wifi or 3G Data. Youmay put this app in background mode and it will ring whenever youroffice phone rings. Outgoing calls placed on this app will be madevia your office phone line. Take advantage of our mobility featuresand stay connected anytime, anywhere!

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Knox Meeting is a video conferencing service that enables userstocommunicate and collaborate in real time anytime, anywherethroughvarious devices such as PC and Mobile. With Mobile App, youcaneasily schedule and manage your Web Conference and easily jointhemeeting. You can also share voice, video, and documentsduringmeetings, and communicate effectively through features suchaswriting and chatting. [App permissions] It is theaccesspermissions used by Knox Meeting. ■ Mandatory permissions :To useSquare Meeting, all of the following items must be allowed.-Camera: Used for video transmission during conference -Microphone:Used for voice transmission during conference - Storage:Used foruploading contents for conferences and saving the logs -Phone:Used for voice conferencing ■ Optional permissions : You canuseSquare Meeting without allowing access, but the use ofrelatedfeatures would be restricted. - Contacts : Used foraddingconference attendees * If you’re using a device of AndroidOSversion less than 6.0, the option of allowing each permissionisnot available. In this case, it is recommended that you checkwiththe device’s manufacturer if the OS upgrade is available andifyes, update your OS version to 6.0 or above.

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