ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.TheGoToAssist Remote Support mobile app allows support agentstotroubleshoot a problem you are having on your device. How toUse:1. Install the app on your mobile device. 2. Launch the app.3.Enter the Support Key given to you by your support agent. 4.Allowyour trusted agent to connect to your device. Features: Shareyourscreen live with your support agent. Your support agent canperformthe following actions: Instantly start a chat with you. Viewthescreen of your device.

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GoToAssist Seeit lets you share what you see on your camera withaGoToAssist Seeit agent. IT’S EASY - A Seeit agent startsaweb-based session at https://seeit.gotoassist.com/ and theninvitesyou to join. - Join the agent’s session (Wi-Fi recommended),andthen share your camera and microphone to resolve your issue. -Turnoff your camera or mute yourself anytime. - End thesessionwhenever you like.

Rsupport’s VisualSupport - RemoteCall solutionutilizes the customer’s mobile device camera to stream HD video ofthe issue(s) they’re experiencing in real-time. By using Rsupport’svideo support solution, support representatives are able to seeexactly what the customer is experiencing and eliminate the needfor customers to narrate their issues. Additionally, customers areable to stream and receive support from virtually any locationthrough a Wi-Fi, 3G, or LTE connection.• Improve First Call Resolution• Reduce Time to Resolution• Increase Overall Satisfaction[Key Features]1. Real-time Video StreamingSupport representatives are able to see exactly the issues thecustomer is experiencing through a real-time video stream.2. Screen CaptureAnalyze issues more effectively by taking a screenshot of what thecustomer is streaming.3. On-screen DrawingMark important areas for the customer to see to communicate certainpoints more clearly.4. Easy to ConnectAll the customer needs to do to get connected is input the 6-digitconnection code provided by the support representative.[Receiving Video Support - Customers]1. Download, install, and then launch the VisualSupportapplication.2. Enter the 6-digit connection code provided by the supportrepresentative, then click ‘OK’.3. Engage in real-time video support.4. Close the application once video support session has ended.* Android OS 4.0~6.0 Recommended

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Receive Mobile and Visual support remotely by connectingtoRemoteCall (remotecall.io). * Getting started 1. OpentheRemoteCall app on your mobile device and enter the6-digitconnection code guided by the support agent. 2. Remoteconnectionwith the agent's viewer starts. 3. In case of on-siteview isneeded while mobile support is in progress, support agentcanswitch to Visual support mode and request permission. 4. Ifyouaccept Visual support on the mobile device, video captured fromthephone's camera is streamed to the support agent's browser.5.Support agent can switch back to mobile support mode at anytimeduring the visual support process. * Key features - Customerscanreceive both mobile and visual support with a single app. -Supportagent can instantly switch the mode between mobile andvisualsupport . * RemoteCall service description - RemoteCall :fastestremote support service accessed from a web browser withoutthe needto install a remote support program. Easily access PC,mobile, andvisual support from a PC or mobile device with a webbrowser. -Mobile support: solve device problems by sharing thescreen andcontrolling it remotely. - Visual support: Share themobiledevice's camera capture streaming in real time to check thesiteand provide solution to the problems directly. Following optionareused to provide the service. 1. Appear on top - Used fordevicecontrol status and screen drawing. 2. Camera - Used forscreensharing during support session. 3. Microphone - Used forvoicesupport and communication. 4. Installed app list - Used forviewingthe control modules and reviewing updates.

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The GoToMeeting mobile app gives you the accessibility&reliability you need to take your work with you on the road&across the globe. Whether it’s a business-critical meeting, oracasual discussion, we know that every conversation isimportant.With more than 2.5 million downloads & a user ratingover 4.5stars, GoToMeeting is the premier mobile meeting app on theAndroidmarket today. New to GoToMeeting? • Join a session withease, nosign up necessary! • Host a meeting for free & do sowithoutthe hassle of inputting a credit card. Already usingGoToMeeting inthe office? • The same great experience you know& love on yourcomputer is now available on your mobile device.• Sync yourcalendar to your mobile device to join meetings with asingle tap.• Use our Commuter Mode to save up to 90% data whenjoining ameeting from on the go. GoToMeeting Mobile App Features: •Join orhost a meeting on any Android phone or tablet • Crystalclear fullband VoIP audio or phone call • Video conference face toface nomatter where you are in the world • Share your full devicescreenwith everyone in your meeting • Hand-off presentation controltoother attendees to view presentations, mockups, reports, etc… •Seeall of your upcoming meetings and join with a single tap •Getalerts when a meeting is about to start • Chat withindividualattendees or everyone in the meeting Questions aboutGoToMeeting?Visit usathttps://www.gotomeeting.com/meeting/online-meeting-support Wantthelatest features before anyone else? Join our free GoToMeetingappbeta program for early access to features like driving mode!Justtap on the below link to seehow.https://play.google.com/apps/testing/com.gotomeeting.

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