Description

Instantly access PTC’s Servigistics Field Service directly fromyour mobile device. Regardless of whether you’re at a customer ortraveling the world, Field Service Mobile gives you up-to-datevisibility to your itinerary, jobs, products and parts - anytime,anywhere. Key capabilities – Securely connect to Servigistics viamobile broadband or Wi-Fi – Service Request updates and changes arecommunicated in real-time – View job requirements, location anddirections – Search for and add products, parts, and other relatedinformation – Capture customer signatures – View and complete jobs– Run in disconnected mode; data cached and synced with the serverwhen connectivity is re-established. Benefits – Enables real timeoptimization for better utilization in a dynamic serviceenvironment – Improved visibility helps improve customersatisfaction and loyalty – Immediate access to customer callinformation, parts, and time and expense data – Reducedadministrative costs associated with time-consuming paperwork –Reduced phone calls to dispatchers, call centers or supervisors –Reduced operational costs associated with excessive travel time,repeat visits and idle time Servigistics Field Service Mobile 11 iscompatible with Servigistics 11.1 and later versions. Contact yourServigistics administrator to find out if your server is configuredwith the optional module to enable it to work with ServigisticsField Service Mobile. Release 11.1.0 contains a number of newfeatures and defect corrections including: - Home Screen icons havebeen updated - Closeout process has been updated to start from achecklist - Tasks and tickets are now stored locally on the device.They will not be removed from the device if the application isshutdown during normal daily operation