SightCall Apps

Get an Xfinity expert to guide you using the Xfinity LiveAssistance app and solve problems you may have with your Xfinityinstallation. To start the Xfinity Live Assistance app, you mustdownload the app and be invited by an Xfinity expert via SMS link.During the live video session with an Xfinity expert you canleverage advanced capabilities such as: • Live video streaming •Live remote pointer • Pause video • Two way drawing and annotations• Screen sharing

The MyGM App allows support agents, experts and claim professionalsto see what you see. Either by leveraging the back camera of yourAndroid device or by sharing your screen. To use this applicationyou must be invited via SMS or start the interaction from awebpage. To start the visual interaction you have to download theapplication and go back to the SMS or webpage to connect thesession. During the interaction you can leverage advancedcapabilities as: • HD Audio • Video frame rate auto adapt • Screensharing and co-browsing • Live remote pointer • 2 ways drawing andannotations • Pause video, photos and picture saving • Sessionrecording The app does not allow the remote agent to access anydata stored on your device.

Η εφαρμογή MyAXAway δίνει τη δυνατότητα στους πελάτες της ΑΧΑναεπικοινωνήσουν μέσω βιντεοκλήσης απευθείας με έναν εκπρόσωποτηςΕταιρείας που θα τους παρέχει υπηρεσίες όπως: • Δήλωσηατυχήματοςτη στιγμή του συμβάντος • Εκτίμηση ζημιάς &υπολογισμός κόστους• Άμεση καταβολή αποζημίωσης • Εκτίμηση κινδύνουασφάλισης(ασφαλίσεις κατοικίας, επιχείρησης, οχήματος) Η κλήσημπορεί ναπραγματοποιηθεί είτε μέσω της κάμερας του κινητούτηλεφώνου τουπελάτη είτε μέσω κοινής χρήσης της οθόνης του. Για τηνχρήση τηςυπηρεσίας θα πρέπει να επικοινωνήσετε μαζί μας (210 72 68000/801111 222 333) και στη συνέχεια να προχωρήσετε στην λήψητηςεφαρμογής και να συνδεθείτε σε αυτή μέσω του συνδέσμου πουλάβατεμε SMS ή email. Κατά τη διάρκεια της κλήσης παρέχονται οιεξήςδυνατότητες: Ήχος και βιντεοκλήση υψηλής ποιότητας, κοινήχρήσηοθόνης και πλοήγησης, καθοδήγηση & χρήση κάμεραςεξ’αποστάσεως, λήψη φωτογραφίας & απευθείας αποστολή τηςμέσωemail, υπόδειξη σημείου προς εστίαση κ.α.. Σημείωση: Η εφαρμογήδενεπιτρέπει στον εκπρόσωπο της Εταιρείας μας να έχει πρόσβασησταδεδομένα του κινητού τηλεφώνου σας.

XOi’s VisionLive app allows your techs to virtually connect andcollaborate in real-time for faster training and problem resolutiondirect from the field. The app allows you to access a virtual,interactive environment from your team’s existing smart devices,enabling: Real-Time Remote Video Support • Efficiently grow andscale your team by virtually connecting newer techs with moresenior team members. Live Video Pausing & Markup • Easily pausethe live call to quickly talk through and troubleshoot onsiteissues. Live Document & Resource Sharing • Quickly share livelinks, documentational materials, and notes with your tech. RemoteControl Capabilities • Remotely control your tech’s phone ordevice. Perfect for jobs in dark or cramped crawl spaces,basements, or attics. Upload Video to the Knowledge Base •Repurpose recorded calls for training and support.

AllianzConnX is an App which helps Allianz settle property claimsfaster

Designed with field technicians and mobile experts in mind,theSightCall App enables the deskless workforce to engageininteractive, mobile-to-mobile visual support sessions. Withtheclick of a button, technicians in the field can sharetheirenvironment through a live video stream and receiveimmediateAR-powered assistance from a remote expert. The expert cansee andguide the technician with local and remote controlsincluding: -Pause Video and Draw on Screen - Capture and Save HDPhotos -Document Share and Co-Browse - Remote Flashlight ActivationforBetter Visibility - Remote Zoom for Clarity and Understanding-Collect Product Numbers and Codes with OpticalCharacterRecognition and More The SightCall App is compatiblewithSalesforce, ServiceNow, ZenDesk and other leading workflowsandCRMs. Users can automatically save images, videos andassociateddata back to their case files for continuity andtraining. Deployedglobally, the SightCall App is used by fieldservice organizationsto: - request visual assistance from the homeoffice or expert ofyour choosing - provide visual assistance toother colleagues inthe field - improve service performance andimprove customerexperience

With Visual Support by SightCall, show what you see to experts.

With the RSA Support app. - We see what you see in “real-time”.

This app is an optimised version of Visual Support App

Allow your FM Global engineering specialist to see what you see.

Allows JELD-WEN representatives to see the issue youareexperiencing.

This visual support app allows you to communicate with our agentsinreal time

With Domino SafeGuard AR, show what you see to experts.