ServiceNow Apps

The ServiceNow Events Application is the placeto access all ServiceNow event apps. This includes the KnowledgeUser Conference app (e.g. Knoweldge15). Each event app helpsattendees stay up-to-date with announcements and notifications,modify their schedule, connect with each other, view the overallagenda, and access other useful information such as maps andsurveys. While at the event, attendees can also participate in theconference game through the application.

This application will be used for ServiceNow’s2015 Sales Conference attended by employees and invited partners.The app will be used to disseminate information throughout theconference and provide attendees access to their personalizedagendas and travel. Secondly, attendees will be able to connectwith sponsors and exhibitors in our partner showcase.

Change the way people work in the enterprise with the newServiceNow app for Android. Stop relying on antiquated, disparatetechnologies and deliver a modern service experience to everyone inyour organization. ServiceNow for Android includes: • IncidentManagement: Take action immediately and securely, with amobile-first experience designed for you and your team. • Connect& Presence: Stop killing productivity with email andcollaborate directly with the people that matter, when it mattersthe most. • Get The Full Picture: With activity streams and pushnotifications, get the context you need and know exactly what’sgoing on the moment it happens. • Workflows On-The-Go: Access yourenterprise Service Catalog or make approvals on the way to yournext meeting, directly from your Android device. NOTE: To takeadvantage of the fully native capabilities on your Android device,you must be connected to a ServiceNow Helsinki instance or newer.Terms of Service: https://servicenow.box.com/v/android-eula-7-3

For customers running ServiceNow instancesonEureka or laterServiceNow Performance Analytics is an easy-to-use,cloud-basedIT and business intelligence application designed forreporting andanalyzing performance in ServiceNow. It leveragesaccess to theworld’s largest library of key performance indicators(KPIs) andcomes with pre-defined KPIs for all major ITprocesses.Performance Analytics delivers mobile-enabled analyticsthatprovide powerful insight into how to improve performanceinintuitive, graphical dashboards.

Search people, places and content.Read personalized connection streams.Check your inbox notifications.Access bookmarks.Send and receive direct messages.Join discussions, ask or answer questions.Upload and share videos.Comment, like and share.

The ServiceNow Knowledge16 app is the placetogo to stay up to date with announcements, notifications, andyouronsite schedule. Be sure to download it prior to the conferencesothat you can access interactive mapping, review the sponsorsandproduct solutions you can interact with, take your surveys intheapp, and participate in the onsite game.

The ServiceNow Knowledge17 app is the placetogo to stay up to date with announcements, notifications, andyouronsite schedule. Be sure to download it prior to the conferencesothat you can access venue maps, review the sponsors andproductsolutions you can interact with, take your surveys in theapp, andparticipate in the onsite game.

This application will be used forServiceNow’s2017 Sales Conference attended by employees and invitedpartners.The app will be used to disseminate information throughouttheconference and provide attendees access to theirpersonalizedagendas. Additionally, attendees will be able toconnect withsponsors in our partner showcase.

ServiceNow Mobile Onboarding empowers new hires to completetasks,view content, and get help across departments—including IT,HR,Facilities, Finance, and Legal—all from a single nativemobileapp.​ Streamline the onboarding experience by allowing newhiresto:​ • Order a laptop and phone from IT​ • Setup a workspacewithFacilities​ • Sign an NDA from Legal​ • Submit a photo andupdatetheir profile with HR​ • Review an expense policy fromFinance andget help if they have questions​ Powered by the NowPlatform®,Mobile Onboarding manages workflows across multipledepartments andsystems, hiding the complexity of backend processes.New hiresdon't even have to know which departments are involved inany givenprocess. They receive a simple and easy onboardingexperience andcan complete tasks before they even start, ensuringthey areday-one ready. Detailed release notes can be foundat:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​NOTE: This app requires the ServiceNow New York instance orlater.EULA:https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310©2020 ServiceNow, Inc. All Rights Reserved. ServiceNow,theServiceNow logo, Now, Now Platform, and other ServiceNow marksaretrademarks and/or registered trademarks of ServiceNow, Inc. intheUnited States and/or other countries. Other company names,productnames, and logos may be trademarks of the respectivecompanies withwhich they are associated.

ServiceNow Mobile Agent app delivers out-of-the-box,mobile-firstexperiences for the most common service desk agentworkflows,making it easy for agents to triage, act on and resolverequests onthe go. The app enables service desk agents to promptlymanage andresolve end user issues from their mobile devices. Agentsuse theapp’s intuitive interface to accept and update work evenwithoutInternet connectivity. The app greatly simplifies workbyleveraging native device capabilities for tasks likenavigation,barcode scanning, or collecting a signature.​​ The appcomes without-of-the-box workflows for service desk agents in IT,CustomerService, HR, Field Services, Security Ops and IT AssetManagement.Organizations can easily configure and extend theworkflows to meettheir own unique needs. ​​ With Mobile Agent youcan:​ • Manage thework assigned to your teams​​ • Triage incidentsand cases​​ • Acton approvals with swipe gestures and quickactions​​ • Completework while offline​​ • Access the full issuedetails, activitystream, and related lists of records​​ • Optimizeworkflows withlocation, camera, and touchscreen hardware Detailedrelease notescan be foundat:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​NOTE: This app requires the ServiceNow Madrid instance orlater.EULA:https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310©2020 ServiceNow, Inc. All Rights Reserved.​ ServiceNow,theServiceNow logo, Now, Now Platform, and other ServiceNow marksaretrademarks and/or registered trademarks of ServiceNow, Inc. intheUnited States and/or other countries. Other company names,productnames, and logos may be trademarks of the respectivecompanies withwhich they are associated.

Now employees can find answers and get stuff done across IT, HR,Facilities, Finance, Legal and other departments, all from a modernmobile app powered by the Now Platform®​. ​ Examples of things youcan do in the app​: • IT: Request a laptop or a reset password​ •Facilities: Find and book a conference room​ • Finance: Request acorporate credit card​ • Legal: Have a new vendor sign an NDA​ •HR: Find the next company holiday and check the vacation policy​Now Mobile powered by the Now Platform® - you can deliver the rightdigital experiences to your employees from anywhere. Detailedrelease notes can be found at:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​ NOTE: This app requires the ServiceNow New York instance orlater. EULA:https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310 ©2020 ServiceNow, Inc. All Rights Reserved. ServiceNow, theServiceNow logo, Now, Now Platform, and other ServiceNow marks aretrademarks and/or registered trademarks of ServiceNow, Inc. in theUnited States and/or other countries. Other company names, productnames, and logos may be trademarks of the respective companies withwhich they are associated.

The Lightstep Incident Response mobile app gives site reliabilityengineers (SRE) and DevOps teams the tools they need in a modernresponse environment to engage and resolve issues so they can keepdigital systems and services running. This out of the box mobileapp pairs seamlessly with the Lightstep Incident Response web appfor coordination of SRE team on-call schedules, management ofevents from integrations and services, and the ability toacknowledge or resolve individual incidents and alerts. LightstepIncident Response allows distributed teams to remain connected,informed, and empowered on the go, in the field, WFH, or at theoffice. With Lightstep Incident Response, you can: - Quickly viewthe health of your critical business services - Get notified ofalerts from your observability tool integrations - Take action onalerts and incidents – one click acknowledge, reassign or resolve -View your team’s on-call schedule, and manage both coverage andtime off - Investigate & learn on the go and as a team NOTE:Use of this app requires first registering for an account on theweb at Lightstep.com. EULA:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310​(c) 2021 ServiceNow, Inc. All Rights Reserved. ServiceNow, theServiceNow logo, Now, Now Platform, and other ServiceNow marks arethe trademarks and/or registered trademarks of ServiceNow, Inc, inthe United States and/or other countries. Lightstep is thetrademark of Lightstep, Inc., a ServiceNow company.

Now Mobile for Intune allows Microsoft Intune admins tocreatepolicies that secure the application in abring-your-own-device(BYOD) environment. IMPORTANT: This softwarerequires yourcompany’s work account and a Microsoft managedenvironment. Somefunctionality may not be available in allcountries. Please contactyour company’s IT administrator if youhave issues or questionsabout the use of the software. Nowemployees can find answers andget stuff done across IT, HR,Facilities, Finance, Legal and otherdepartments, all from a modernmobile app powered by the NowPlatform®​. ​ Examples of things youcan do in the app​: • IT:Request a laptop or a reset password​ •Facilities: Find and book aconference room​ • Finance: Request acorporate credit card​ •Legal: Have a new vendor sign an NDA​ • HR:Find the next companyholiday and check the vacation policy​ NowMobile powered by theNow Platform® - you can deliver the rightdigital experiences toyour employees from anywhere. Detailedrelease notes can befoundat:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​NOTE: This app requires the ServiceNow New York instance orlater.EULA:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310©2021 ServiceNow, Inc. All Rights Reserved. ServiceNow,theServiceNow logo, Now, Now Platform, and other ServiceNow marksaretrademarks and/or registered trademarks of ServiceNow, Inc. intheUnited States and/or other countries. Other company names,productnames, and logos may be trademarks of the respectivecompanies withwhich they are associated.

Microsoft Intune MDM MAM

BlackBerry Dynamics MAM

ServiceNow Agent for BlackBerry is designed to workspecificallywith BlackBerry Dynamics Secure Mobility Platformenterpriseenvironments. BlackBerry certification is in progress.ServiceNowMobile Agent app delivers out-of-the-box, mobile-firstexperiencesfor the most common service desk agent workflows, makingit easyfor agents to triage, act on and resolve requests on the go.Theapp enables service desk agents to promptly manage and resolveenduser issues from their mobile devices. Agents use theapp’sintuitive interface to accept and update work even withoutInternetconnectivity. The app greatly simplifies work by leveragingnativedevice capabilities for tasks like navigation, barcodescanning, orcollecting a signature.​​ The app comes without-of-the-boxworkflows for service desk agents in IT, CustomerService, HR,Field Services, Security Ops and IT Asset Management.Organizationscan easily configure and extend the workflows to meettheir ownunique needs. ​​ With Mobile Agent you can:​ • Manage theworkassigned to your teams​​ • Triage incidents and cases​​ • Actonapprovals with swipe gestures and quick actions​​ • Completeworkwhile offline​​ • Access the full issue details, activitystream,and related lists of records​​ • Optimize workflows withlocation,camera, and touchscreen hardware Detailed release notescan befoundat:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​NOTE: This app requires the ServiceNow Madrid instance orlater.EULA:https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310©2021 ServiceNow, Inc. All Rights Reserved.​ ServiceNow,theServiceNow logo, Now, Now Platform, and other ServiceNow marksaretrademarks and/or registered trademarks of ServiceNow, Inc. intheUnited States and/or other countries. Other company names,productnames, and logos may be trademarks of the respectivecompanies withwhich they are associated.

Now Support Mobile lets you conduct key administrativetasksanywhere, anytime. Powered by the Now Platform®, the mobileappgives you the freedom to resolve cases faster, fulfillself-servicerequests, and get help from our Now Virtual Agent—fromthe palm ofyour hand. With Now Support Mobile, you can: • Trackrequests andmove cases forward • Stay informed 24/7withreal-time notifications • Access our library of knowledgearticles• Use our Service Catalog to fulfill requests faster • Getinsightsfrom Ask Kodi, our Now Virtual Agent • Save time and skipSSO bylogging in with facial recognition or touch ID Now Supportispowered by the Now Platform®, delivering great supportexperiencesand productivity through digital workflows acrossdepartments,systems, and people. ​ Detailed release notes can befoundat:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​EULA:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310​©2021 ServiceNow, Inc. All Rights Reserved. ​ ServiceNow,theServiceNow logo, Now, Now Platform, and other ServiceNow marksaretrademarks and/or registered trademarks of ServiceNow, Inc. intheUnited States and/or other countries. Other company names,productnames, and logos may be trademarks of the respectivecompanies withwhich they are associated.​

ServiceNow Onboarding for Intune allows Microsoft Intune adminstocreate policies that secure the application inabring-your-own-device (BYOD) environment. IMPORTANT: Thissoftwarerequires your company’s work account and a Microsoftmanagedenvironment. Some functionality may not be available inallcountries. Please contact your company’s IT administrator ifyouhave issues or questions about the use of the software.ServiceNowMobile Onboarding empowers new hires to complete tasks,viewcontent, and get help across departments—including IT,HR,Facilities, Finance, and Legal—all from a single nativemobileapp.​ Streamline the onboarding experience by allowing newhiresto:​ • Order a laptop and phone from IT​ • Setup a workspacewithFacilities​ • Sign an NDA from Legal​ • Submit a photo andupdatetheir profile with HR​ • Review an expense policy fromFinance andget help if they have questions​ Powered by the NowPlatform®,Mobile Onboarding manages workflows across multipledepartments andsystems, hiding the complexity of backend processes.New hiresdon't even have to know which departments are involved inany givenprocess. They receive a simple and easy onboardingexperience andcan complete tasks before they even start, ensuringthey areday-one ready. Detailed release notes can be foundat:https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html​NOTE: This app requires the ServiceNow New York instance orlater.EULA:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310©2021 ServiceNow, Inc. All Rights Reserved. ServiceNow,theServiceNow logo, Now, Now Platform, and other ServiceNow marksaretrademarks and/or registered trademarks of ServiceNow, Inc. intheUnited States and/or other countries. Other company names,productnames, and logos may be trademarks of the respectivecompanies withwhich they are associated.

©️2023 ServiceNow. All rights reserved.