2.4.1 / March 16, 2020
(4.1/5) (7)

Description

Augmented Support 2.0 makes the work of your service staffandtechnicians easier with interactive features, augmentedreality,and remote support from experts. Shorten downtimes andoptimizeyour service processes. The most important features at aglance:Live Video Connect service technicians and experts with livevideoand let one see what the other is working on.MulticonferenceConnect up to four guests or colleagues to a supportcall and solvethe problem together. AR-Pointer Point at thetransferred image toshow exactly where the difficulty lies and toclarify instructions.Chat with Instant Translations Especially in anoisy environment,it is important to provide technical support withtext messaging.Through automated translations, language barriersare no longer anobstacle. Markups Clarify instructions with markupsin screenshots.Send files and documents Send screenshots, picturesand PDFdocuments via chat. Automatic Support Reports & TicketHistoryAfter each support call, you can generate automatic reports.Thereports can be edited and completed by all participants.256Bit-Encryption Your data is perfectly protected thankstoencryption. Independent of User Devices Developed forSmartGlasses, Smartphone and Tablet under iOS 11 and Android 5.NextLevel Services Increase your revenue through innovativeservicemodels. Boost your efficiency in support. Software as aServiceFlexible and scalable - our software is cloud-native and canbeused directly without any on-premise installation effort.AugmentedSupport 2.0 – What’s new? • Native apps with new design•Multiconference: Invite up to four guests to a support call•Interactive features available to all users • Send files via chat•Instant translation of chat messages into your preferredlanguageWith expertise in industrial automation and mechanicalengineering,ESSERT’s software products help digitize maintenanceand fieldservice.

App Information Augmented Support 2.0

  • App Name
    Augmented Support 2.0
  • Package Name
    com.essert.as2
  • Updated
    March 16, 2020
  • File Size
    39M
  • Requires Android
    Android 5.0 and up
  • Version
    2.4.1
  • Developer
    Ubimax GmbH
  • Installs
    1,000+
  • Price
    Free
  • Category
    Communication
  • Developer
    Hoerneckestraße 25-31 28217 Bremen
  • Google Play Link

Ubimax GmbH Show More...

Augmented Support 2.0 2.4.1 APK
Ubimax GmbH
Augmented Support 2.0 makes the work of your service staffandtechnicians easier with interactive features, augmentedreality,and remote support from experts. Shorten downtimes andoptimizeyour service processes. The most important features at aglance:Live Video Connect service technicians and experts with livevideoand let one see what the other is working on.MulticonferenceConnect up to four guests or colleagues to a supportcall and solvethe problem together. AR-Pointer Point at thetransferred image toshow exactly where the difficulty lies and toclarify instructions.Chat with Instant Translations Especially in anoisy environment,it is important to provide technical support withtext messaging.Through automated translations, language barriersare no longer anobstacle. Markups Clarify instructions with markupsin screenshots.Send files and documents Send screenshots, picturesand PDFdocuments via chat. Automatic Support Reports & TicketHistoryAfter each support call, you can generate automatic reports.Thereports can be edited and completed by all participants.256Bit-Encryption Your data is perfectly protected thankstoencryption. Independent of User Devices Developed forSmartGlasses, Smartphone and Tablet under iOS 11 and Android 5.NextLevel Services Increase your revenue through innovativeservicemodels. Boost your efficiency in support. Software as aServiceFlexible and scalable - our software is cloud-native and canbeused directly without any on-premise installation effort.AugmentedSupport 2.0 – What’s new? • Native apps with new design•Multiconference: Invite up to four guests to a support call•Interactive features available to all users • Send files via chat•Instant translation of chat messages into your preferredlanguageWith expertise in industrial automation and mechanicalengineering,ESSERT’s software products help digitize maintenanceand fieldservice.
Augmented Support 1.9.7 APK
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The Augmented Automation application enables the connection ofField Devices to the Essert Augmented Portal. Once the hardware hasbeen registered in the Augmented Portal, the Augmented Automationapplication allows for the connection of field devices to theESSERT Augmented Portal. The ESSERT Augmented Automation solutionfacilitates a value-adding operation of IoT technologies in theindustry. It enables an easy integration of data glasses andtablets into an industrial environment. Profitable functions likeSupport-Assistance and the decentralized management of documentscan be integrated modularly and autarkically into the company’sprocesses’ value chain.
Augmented Content 1.7.0 APK
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With Augmented Content, you ensure efficient and secureprocessesthrough detailed visualized work steps. Supportingcomments andvisual annotations in the provided videos leave noquestionsunanswered for the viewer. This significantly shortens thesolutionpath. If the videos, images or documents are displayeddirectly onsmart glasses, individual work steps can be carried outdirectlybecause both hands are free. The videos, images ordocuments can bemade available locally on the end device orstreamed directly viathe Internet. By the possibility videos,pictures or documentsafter the scan of a QR code directly to letplay, you can makethese available as required (e.g. directly at theplant). The mostimportant product features at a glance: * Simplecontent creation(e.g. taking pictures or videos from your own egoperspective withthe help of data glasses); * Representation of allprocesses(training, maintenance, servicing, etc.) usingstep-by-step videosor image series; * Content streaming or localprovision of content;* Management of content via the AugmentedPortal; * Establishmentof a knowledge database available worldwidefor decentralizedknow-how development and know-how backup; * Enddevice independent(Android Smartphones/Tablets/Smart Glasses);