Displaying business data, contact centerstatistics and videos in real timeEmpower your Contact Center agents and managers with thereal-time display of call center metrics on any Android devicethanks to the Soft Panel Manager.The ease of use and dependability of Soft Panel Manager make it anessential solution for your day-to-day business decisions, andespecially to supervisors who are used to moving around on thecontact center and need to focus on customer service metrics allthe time.CUSTOMER BENEFITS:- Optimizes contact center efficiency through display of anyrequired data- Helps agents focus on customer service- Increases campaign success rate by informing agentscontinuously- Improves reactivity and enables responsive correction strategiessuch as staffing decisions- Continuously informs key stakeholders of performance in realtime- Enhances security by rapidly communicating important data tospecific departments (IT, networking…)- Ideal tracking tool for supervisors and agents, offering controlover statistics and message display, real-time contact centeractivity monitoring and instant daily updates on strengths andweaknessesFEATURES:- Diverse data sources: Contact Center statistics, calculated data,any business data and videos- All Alcatel-Lucent Enterprise Contact Center environmentssupported- Designed for any business environment where data display iscritical: education, healthcare, industry, events…- Displays statistics and data on Android tablets andSmartphones- Diverse and flexible display formats for statistics and data:textual area, pie charts, graphs, charts, gauges, barometers,images, HTML pages, messages, tables, videos…- Displays rotating and schedulable view sequences- User-friendly design and widget management through a webinterface- Connection to the OpenTouch Video Store or YouTube to broadcastvideosOPERATIONAL DETAILS:- a Soft Panel Manager licence per connection is required. Pleasecontact your Alcatel-Lucent Business Partner to get theselicences.- Minimum requirement: Android OS 4.1.2 Jelly Bean and above- Minimum Soft Panel Manager version: 6.2The installation and administration guides are available on theAlcatel-Lucent Technical Knowledge Base:https://www.technical-knowledge-base.com/km/component/main

The OTNS SmartApp is the Android client of theOpenTouch™ Notification Service, the extremely flexible alarm andnotification platform from Alcatel-Lucent Enterprise.FEATURES:- receive alarms with control over sound, volume, icons, colors andpriority- send out personal (panic/SOS) alarms with GPS coordinates- send and receive alarms through a WiFi or GSM network, public orprivate- make & receive calls using GSM- make & receive SIP H264 (video) calls- read and send NFC tags for localization, date & time oraccess control- view security camera footageOPERATIONAL DETAILS:- OTNS SmartApp licence per user required on the Alcatel-LucentOpenTouch Notification Service. Please contact your Alcatel-LucentBusiness Partner to get these licences.- Minimum requirement: Android OS 4.0 and above- Smartphones and tablets supportedThe installation and administration guides are available on theAlcatel-Lucent Enterprise Business PortalSupport URL https://businessportal.alcatel-lucent.com

Guest device application for a connected hotel experience!

This is an emulation of the IP Touch 8068 Premium Desk Phone.

With the Alcatel-Lucent Enterprise MobileGuestSoftphone app, bring your own device for a connectedexperience onPark Inn by Radisson properties.You can enjoy this app when staying in:• Park inn by Radisson Lund, Sweden.As a guest of Park Inn by Radisson, your Smartphone can nowbeassociated to the guestroom telephony system.You can now call the hotel services from anywhere within thehotel,free of charge, on your mobile by using the Mobile GuestSoftphoneapp. The hotel staff can also get in touch with you whenbeingconnected to the hotel WiFi network.Mobile Guest Softphone main features &benefitsinclude:• Bring Your Own Device Solution for enabling voice communicationonGuest devices• Embedded hotel directory to easily contact the differenthotelservices• A dial pad to key in any phone number• Simple registration and guest room pairing, your device is partofthe hotel telephony system and associated to your room.• Hotel staff can get in touch with you on your mobile simplybycalling you room extension number.• Free internal calls while on the property’s WiFiinfrastructure.Your Mobile Network provider is not used.• Should they wish to, Guests can use the Mobile Guest Softphoneappto call outside the Hotel, communication cost will be chargedontheir room bill at the Hotel rate

A connected hotel experience at the Ritz Paris

Guest can download the Emirates PalaceSoftphone to their smart phones or tablets before, during or justafter their arrival at palace. This will allow their device to beassociated with the room telephony system and will offer them amobile extension connected communication experience inside EmiratesPalace.Guests can call the hotel services, room extensions free of chargefrom their mobile device from Emirate Palace Wi-Fi. Guests can alsomake phone calls to outside of the hotel and respectively chargedto room bill with same rates like room/suite extensions. The hotelstaff can also get in touch with guests, while they are stillconnected to the hotel wireless network.Mobile Guest Softphone main features:- Bring-your-own-device for guests, allowing free voicecommunications via guest smart phones inside the hotel wirelessnetwork.- Embedded directory for easy contact with the different hotelservices- A simple dial pad to enter direct numbers- QR code for easy registration and guestroom association: guestdevices become part of the hotel telephony system and areassociated to the respective guest room- Guests can register up to 3 devices per room, and devices cancommunicate to each other without any cost.- Guest can easily reach his favorites contacts through the hotelprivate directory.For Hotel information and other services, please visitwww.emiratespalaceapp.ae

Guest can download the Mobile Guest Softphone to their smartphonesor tablets before, during or just after their arrival atyourhotel. This will allow their device to be associated with theroomtelephony system and will offer them a connected (andfree)communication experience in your hotel. Guests can call thehotelservices free of charge from their mobile device fromanywherewithin the hotel VoIP capable Wi-Fi infrastructure oroutside thehotel. The hotel staff can also get in touch withguests, whilethey are still connected to the hotel wirelessnetwork. MobileGuest Softphone main features: -Bring-your-own-device for guests,allowing free voice communicationsvia guest smart phones whileunder or outside the hotel wirelessnetwork. International Callswill be charged at the hotel rate andadded to the final room bill- Embedded directory for easy contactwith the different hotelservices - A simple dial pad to enterdirect numbers - QR code foreasy registration and guestroomassociation: guest devices becomepart of the hotel telephony systemand are associated to therespective guest room - Multiple mobiledevices can be associatedto a room - Toolkit to complement theexisting hotel/hospitaleConcierge applications with telephonyservices - Guest can easilyreach his favorites contacts through thehotel private directory