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With the Industry Online Support App you haveaccess to more than 300,000 documents about Siemens Industryproducts - any time and anywhere.The app supports you, for example, in the following fields:• Problem solving during the implementation of a project• Troubleshooting of failures• Expanding or restructuring your systemIt also provides you with access to the Technical Forum and tofurther entries created for you by our experts:• FAQs• Application examples• Manuals• Certificates• Product notes, and many othersThe main functions at a glance:• Scan your product codes / EAN codes for a direct display of alltechnical and graphic data (e.g. CAx data) about yourSiemens Industry product.‑• Send your product information or entries per e-mail in order toprocess the information directly at the workstation.• Send your requests to Technical Support at your convenience.Detail information can easily be added using the scan or photofunction.• Use the offline cache function to save your favorites to yourdevice. In this way you can call these entries, products andconferences even without network coverage.• Transfer PDF documents to an external library.• The contents and surfaces are available in six languages (German,English, French, Italian, Spanish and Chinese) – including atemporary switching to English.More information about how to use the app can be found in the menuitem “Help / Tutorial” or in this video:https://support.industry.siemens.com/cs/ww/en/sc/2067To be able to use all features as usual, you need authorizationsfor the app. The authorizations will only be used when you make useof the function.These are the functions and the authorizations required forthem.Identity:To send us feedback with your device information attached (only ifthe checkbox for reading out the device data is checked).Read contacts:To add a Siemens Contact Person to your own contacts.Location:To calculate a route to a Siemens Contact Person.Photos/media/files:Generally required to store data (your Favorites, your offlinecache, your support requests, …) locally in the device.Camera:To scan a product code or attach an image to a supportrequest.WLAN connection information:For web services data

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**If you experience an issueupgrading,pleaseuninstall the previous version first and theninstall thenewversion.The Bomgar Support Client app supports end-usersrunningdevices(smartphones and tablets) with Android version 4.0.3andnewer. TheBomgar app allows end-users to receive securetechnicalsupportfrom a support representative using Bomgar, theworldwideleader insecure, appliance-based remote support.This support client should be downloaded only at thedirectionofa support desk representative using Bomgar whom youhavesolicitedfor technical support on your Android device.Upon installing the Bomgar support client, return to thewebpageyou came from and click the link to start the supportsession.Ifyou are on the phone with a representative and do nothavethislink, you will need to start the Bomgar Customer Clientappandenter the URL and session key provided bythesupportrepresentative. After entering this information, youwillbeconnected to the technical support representative so he orshecansee your screen and control your device. You will alsostillhavethe ability to end the remote support session at any time.Oncethesupport session has ended, your device can no longer beaccessedbyany representative without you starting a new session.Forbestresults, you should try to find a Wi-Fi internetconnectionwhenusing this app.Feature Overview:• Screen Co-Browsing – Support reps using Bomgar can see thesamewebsites and web apps that the end user is actively viewingontheirmobile device, offering immediate guidance totroubleshoottheissue.• Screen Snapshot Viewing – End users can sharecapturedscreenshots of issues with their support rep, tofurthercollaborate onthe challenges they may face with theirmobiledevice.• Secure Live Chat – Chat back and forth withtherepresentativewithin the remote support session so end usersdon’thave to sit onthe phone the entire time.• Security – As with every Bomgar session, the sessionisonlybeing conducted through the organization being trustingtoresolvethe issue using their secure Bomgar appliance.Notes:This app works with an existing Bomgar Remote SupportorBomgarConnect installation, version 15.1 or greater, andsupportsiteswith trusted CA-signed certificates.For more information on Bomgar,pleaseseewww.bomgar.com/android.

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