Top 15 Apps Similar to Online Support

Deliver exceptional customer support on the go. Unchainyourselffromyour helpdesk and make your customers happy withtheFreshdeskSupport Desk Android app. Streamline customer queriesfrommultiplechannels and answer them easily from your phone.FreshdeskSupportDesk is an online customer support software byFreshworksInc. thatlets you support your customers across channelslikeemail, phone,chat, Facebook, Twitter, and your website.KeyFeatures: 1. Get aquick overview of your helpdesk. Accessalltickets available toyou. 2. Prioritize the tickets that needyourattention withfilters before responding. 3. Manage your support-Set priorities,assign agents, change tickets statuses. 4.Racethrough routineactions with one-click scenario automations.5.Delete tickets andblock spam right from your phone. 6. Logtimespent on a ticket. 7.Stay informed about all updates andchangeswith pushnotifications.

Support for Android is built for agents, team leads,andmanagerson-the-move. A fast and secure productivity tool thatgivesyouvisibility of your account in real-time. Get ahead of thedayandkeep things running by bringing the rightpeople,conversations,and information together. Support forAndroidempowers you toaccess Zendesk whether you’re at your officeor onthe go! Some ofthe key features you’ll find in the app: Focusontoday Get asnapshot of your ticket Views to review volume,demand,and figureout what needs to be prioritized for your account.Searchto findcontext on your customer Have better insights while onthemove byviewing a customer’s profile to see tags,organizations,notes,requests, and more. Continue a conversation orcreate newticketsAdd the right people to the conversation with@mentions,create newtickets and update assignees and CCs, plus addfollowers,tags, andany other field while on the move. Getreal-timenotifications forcritical updates Real-time pushnotifications oncritical customerupdates, a list of activity onyour tickets in thenotificationfeed. Configure which notificationsyou receive bygroup and whenyou want them, by day and time. Runyour businessfrom the field Ifyou work in the field, we’ll keepyour businessrunning while onthe move - take a photo or upload andviewattachments to tickets,get context with tags, notes, andimportantcustomer details inprofiles. Track your team’s performanceIfyou’re a manager, youcan track current workload and how yourteamis doing from the palmof your hand! We love feedback so if wecando something better,please tell us! Our mobile team readeverysupport ticket. Send usfeedback directly through the app inthesettings tab. Zendeskbuilds software for bettercustomerrelationships. Zendesk Supportis a beautifully simplesystem fortracking, prioritizing, andsolving customer supporttickets. Learnmore about Support andcreate a free accounthere:https://www.zendesk.com/support

**If you experience anissueupgrading,pleaseuninstall the previous version first andtheninstall thenewversion.The Bomgar Support Client app supportsend-usersrunningdevices(smartphones and tablets) with Androidversion 4.0.3andnewer. TheBomgar app allows end-users to receivesecuretechnicalsupportfrom a support representative using Bomgar,theworldwideleader insecure, appliance-based remote support.This support client should be downloaded only at thedirectionofasupport desk representative using Bomgar whom youhavesolicitedfortechnical support on your Android device.Upon installing the Bomgar support client, return tothewebpageyou came from and click the link to start thesupportsession.Ifyou are on the phone with a representative and donothavethislink, you will need to start the Bomgar CustomerClientappandenter the URL and session key providedbythesupportrepresentative. After entering this information,youwillbeconnected to the technical support representative so heorshecansee your screen and control your device. You willalsostillhavethe ability to end the remote support session at anytime.Oncethesupport session has ended, your device can no longerbeaccessedbyany representative without you starting a newsession.Forbestresults, you should try to find a Wi-Fiinternetconnectionwhenusing this app.Feature Overview:• Screen Co-Browsing – Support reps using Bomgar can seethesamewebsites and web apps that the end user is activelyviewingontheirmobile device, offering immediate guidancetotroubleshoottheissue.• Screen Snapshot Viewing – End users cansharecapturedscreenshots of issues with their support rep,tofurthercollaborate onthe challenges they may face withtheirmobiledevice.• Secure Live Chat – Chat back and forthwiththerepresentativewithin the remote support session so endusersdon’thave to sit onthe phone the entire time.• Security – As with every Bomgar session, thesessionisonlybeing conducted through the organization beingtrustingtoresolvethe issue using their secure Bomgar appliance.Notes:This app works with an existing Bomgar RemoteSupportorBomgarConnect installation, version 15.1 or greater,andsupportsiteswith trusted CA-signed certificates.For more information onBomgar,pleaseseewww.bomgar.com/android.

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The NetSupport Manager Control for Android providesmobileremotecontrol and remote desktop access for existingNetSupportManagerremote control users remotely from any AndroidTabletorsmartphone. The mobile Control allows a user to quicklysearchandconnect to both local computers by either IP address or PCname,orto browse, connect and view remote computers utilizingthefreeNetSupport Manager Internet Gateway component.TheNetSupportManager Control provides full remote control, chatandmessagecapabilities of any remote PC running anexistingNetSupportManager Client (version 11.04 or later). KEYFEATURES:Browse yourlocal network or an established NetSupportInternetGateway to findremote NetSupport Manager Clients. PINConnectfeature allows atechnician to instantly locate a useranywhereacross theenterprise simply by both parties entering aunique PINcode.Thumbnail view of each connected Client device.Select,connect andinteract with multiple Client devicessimultaneously.See a list ofpreviously connected Clients forinstant ongoingconnectivity.‘Recently Connected’ list providesquick access to themostrecently viewed Clients. Use home screenwidgets to provideaccessto frequently viewed Clients. RemoteControl – Watch (viewonly),Share (both parties can view andinteract) or Control(remotescreen and keyboard are locked) anyNetSupportManager-enabledremote PC. View the remote PC using pinch,pan andzoom tohighlight key screen information. Adjust colour depthduringremotecontrol sessions from full colour, to 256, 16 or just2colourswhen reading remote documents. Conduct a text chatsessionwith theremote user. Send a message to the remote user withanoptionaltime-out facility. Ideal for alerting your usersofimpendingserver or email maintenance. Generate a fullhardwareinventoryreport for a remote device on demand. View thecurrentstatus ofwireless networks and display battery strength foraconnectedClient laptop. Includes powerful compression tominimisedatausage. Use 64, 128 or 256-bit encryption foreachsession.Multi-monitor support. Utilise unique security keystoensure yourcopy of NetSupport Manager is only accessible toyourusers.One-click send Ctrl+Alt+Delete for remote login orPCmanagement.GETTING STARTED: 1)Install this free NetSupportManagerControl appon your Android device. PLEASE NOTE: Theapplication maybeinstalled onto your external storage, but thesystem willinstallthe application on the internal storage bydefault. If theinternalstorage is full, then the system willinstall it on theexternalstorage automatically. Once the app isinstalled however,you canmove the application to either internal orexternal storagethroughyour system settings. 2) Visitwww.netsupportmanager.comanddownload the NetSupport Manager Clientsetup file forinstallationon each of the computers that you want toremotecontrol. 3)Wirelessly connect your Android device to thesamenetwork as theclient computers ( or for anywhere access,refertowww.netsupportmanager.com for details on setting upandconfiguringthe free NetSupport Gateway – designed to supportthisscenario).4) From the NetSupport Manager Control browse andfindyourClients. 5) Select a Client and choose to View, Chat orsendaMessage.

The Freshsales mobile app enables you to be more productivetoprettymuch run your business from your phone. The homescreenprovides aquick overview of what your day looks like.Viewimportantnotifications and overdue tasks and perform thebestaction rightfrom the notification card. Engage with leadsandcustomers throughemail or call and have it auto-logged totheright record. Getnotified before each meeting and once you’reatthe location, keepyour team in the know with the check-infeature.Add a voice note toquickly record meeting notes at ease.You canalso track sales deals,update records, and manage yourtasks andappointments, right fromthe mobile app. Users fromFreshsales,Freshsales Classic, andFreshsales Suite on the web canuse thismobile app.

Start banking wherever you are with CTBI MobileforAndroid!Available to all Community Trust Bank onlinebankingcustomers,CTBI Mobile allows you to check balances, maketransfers,pay billsand find locations. Need to find a Branch or ATMclosestto you?With Find Near Me, CTBI Mobile will discover yourlocationandprovide you with addresses and phone numbers on thefly.Availablefeatures include: Accounts - Check your latestaccountbalance andsearch recent transactions by date, amount, orchecknumber.Transfers - Easily transfer cash between your accounts.PayBills -Easily pay bills anytime.

Phoniro Care app used with Phoniro Digital Key Management andTime& Attendance

Chat with customers & prospects on-the-go

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Citrix SSO enables secure access to businesscriticalapplications,virtual desktops, and corporate data fromanywhere atany time,providing an optimal user experience with theCitrixGateway SecureAccess Features: • Full layer 3 SSLconnectivity toCitrix Gateway• Per-app connection flexibility(Provisioningsupport through MDMsystems) • Android Enterprisemanagedconfiguration support •Always-On connection support withclientcertificate on Android7.0+ • Multi-factor authenticationsupportwith client certificate• Seamless session maintenanceduringnetwork changes •Multi-language support • Built-in supportforemailing logs OneTime Passcode (OTP) Features: • One TimePasswordgenerator usingTOTP protocol • Add/Manage OTP Tokens usingQR Code• Second Factorauthentication using Push Notifications •MultiFactorauthentication with fingerprint support onAndroid6.0+Requirements: Credentialed access to a CitrixGatewayinstallationwith release 10.5 or later. Please contactyourorganization’s ITgroup for connection information. Languages:-English, German,French, Spanish, Simplified Chinese, andJapaneseHelpdocs:https://help-docs.citrix.com/en-us/citrix-sso/citrix-sso-for-android/use-sso-app-from-your-android-device.html

Engage is a Health And Safety Application that enableseveryoneinyour workplace to positively engage with health andsafety.Itsynchronises with the Engage EHS Platform toensureHazards,Incidents and more can be instantly shared with therightpeopleback at base. The Engage EHS Platform is acloud-based(SaaS)Health and Safety Software Solution. Mobile usersof theplatformuse the Engage application to capture hazards andtracktheirprogress, while automatically synchronizing all theirworkwithEngage EHS in the cloud. Engage can work online and offlinesothatmobile workers in areas of poor connectivity canstillcapturehazards and go about their work. The data willbesynchronisedlater when the device has connectivity. - ReportandViewObservations, Incidents, and more - Simply capture safetydata:Rich data capture - location, images, customer'sowncategoriesfrom Effective Cloud Platform - Simple : modernsocialdesign makesit easy to and intuitive to use - Works onlineandoffline :synchronise all data with the Effective SoftwarePlatformsilentlyin background when connection is available.