2.1 / December 6, 2014
(4.0/5) (5)

Description

IRCMS is by far the most comprehensiveandorganized way to manage your complaints. IRCMS as the namestatesis tailor made solution for colonies, townships, buildings,houses,apartments, apartment complexes, gated communities andanycommercial or residential units.

IMPORTANT NOTE
"This version works only for Garden Reach Division of SouthEasternRailway.". Please reserve your comments :).

Registering Complaints:

Complaints can be recorded by customers online directly orfromtheir smart phones with our new upcoming Android App.
Complaints can also be recorded by calling a local call centerandsharing the details.
SMS Alerts and complaint number as acknowledgement is a part ofthesystem that is seamless.
Access history of your complaint with the up-to-date status on howacomplaint is progressing through.

Solving the Complaint - Job Cards:

Each complaint is automatically assigned to the officerincharge.
The officer in charge can easily look at their list ofopencomplaints and create Job cards accordingly.
Record all investigation results, artisan details and updatethecomplaint even from a mobile app.
SMS Alert will be sent to the customer about thecomplaintsolved.

Audit Log:

Artisan Attendance management and any changes areallrecorded.
Find out when a complaint was logged and when was itattended.
Automatically escalates the complaint if a response to an eventhasnot been received within a pre-assigned due date.*

Notifications and Reports:

SMS Alerts and even web based reports to show progress ofacomplaint at each stage.
Compare resource utilization across various in charge units.
Complaints and Job cards pending for more than one week andmorethan two weeks on a click.

Business Intelligence Reports:
Intelligent Residential Complaint Management System Dashboards.


Special Thanks to:
1. All the executive staff at South Eastern Railways (HeadQuartersand Garden Reach Division)

App Information IRCMS

  • App Name
    IRCMS
  • Package Name
    com.prodigy.ircms2
  • Updated
    December 6, 2014
  • File Size
    2.4M
  • Requires Android
    Android 2.2 and up
  • Version
    2.1
  • Developer
    Prodigy Systems and Services Pvt Ltd
  • Installs
    100 - 500
  • Price
    Free
  • Category
    Business
  • Developer
  • Google Play Link

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IRCMS is by far the most comprehensiveandorganized way to manage your complaints. IRCMS as the namestatesis tailor made solution for colonies, townships, buildings,houses,apartments, apartment complexes, gated communities andanycommercial or residential units.IMPORTANT NOTE"This version works only for Garden Reach Division of SouthEasternRailway.". Please reserve your comments :).Registering Complaints:Complaints can be recorded by customers online directly orfromtheir smart phones with our new upcoming Android App.Complaints can also be recorded by calling a local call centerandsharing the details.SMS Alerts and complaint number as acknowledgement is a part ofthesystem that is seamless.Access history of your complaint with the up-to-date status on howacomplaint is progressing through.Solving the Complaint - Job Cards:Each complaint is automatically assigned to the officerincharge.The officer in charge can easily look at their list ofopencomplaints and create Job cards accordingly.Record all investigation results, artisan details and updatethecomplaint even from a mobile app.SMS Alert will be sent to the customer about thecomplaintsolved.Audit Log:Artisan Attendance management and any changes areallrecorded.Find out when a complaint was logged and when was itattended.Automatically escalates the complaint if a response to an eventhasnot been received within a pre-assigned due date.*Notifications and Reports:SMS Alerts and even web based reports to show progress ofacomplaint at each stage.Compare resource utilization across various in charge units.Complaints and Job cards pending for more than one week andmorethan two weeks on a click.Business Intelligence Reports:Intelligent Residential Complaint Management System Dashboards.Special Thanks to:1. All the executive staff at South Eastern Railways (HeadQuartersand Garden Reach Division)
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