Rsupport’s VisualSupport - RemoteCall solutionutilizes the customer’s mobile device camera to stream HD video ofthe issue(s) they’re experiencing in real-time. By using Rsupport’svideo support solution, support representatives are able to seeexactly what the customer is experiencing and eliminate the needfor customers to narrate their issues. Additionally, customers areable to stream and receive support from virtually any locationthrough a Wi-Fi, 3G, or LTE connection.• Improve First Call Resolution• Reduce Time to Resolution• Increase Overall Satisfaction[Key Features]1. Real-time Video StreamingSupport representatives are able to see exactly the issues thecustomer is experiencing through a real-time video stream.2. Screen CaptureAnalyze issues more effectively by taking a screenshot of what thecustomer is streaming.3. On-screen DrawingMark important areas for the customer to see to communicate certainpoints more clearly.4. Easy to ConnectAll the customer needs to do to get connected is input the 6-digitconnection code provided by the support representative.[Receiving Video Support - Customers]1. Download, install, and then launch the VisualSupportapplication.2. Enter the 6-digit connection code provided by the supportrepresentative, then click ‘OK’.3. Engage in real-time video support.4. Close the application once video support session has ended.* Android OS 4.0~6.0 Recommended

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The Dynatrace mobile app provides real-time alerts on yourAndroiddevices when performance problems are detected in yourapplicationenvironment. As a key component of the Dynatraceapplicationperformance monitoring system, the Dynatrace mobile appprovidesreal-time root-cause analysis—from your cloud-basedinfrastructureall the way down to individual lines of applicationcode—that yourdevelopers can use to accelerate problem resolution.You must havea Dynatrace account to use this app. To register foryour freetrial account, visit https://dynatrace.com. All-in-oneperformancemonitoring with artificial intelligence Dynatrace is afull-stackperformance and availability monitoring system thatenables yourDevOps team to monitor the health of your entireapplicationenvironment, from the cloud-based datacenter level, tothe servicesthat your applications rely on, all the way down to thecode-level,Dynatrace monitors it all. With real user monitoring,Dynatraceeven provides real-time performance insights into yourcustomers’mobile and desktop experiences with your application.Dynatraceuses artificial intelligence to significantly reduce thetimerequired to identify the root causes of systemperformanceproblems. Rather than overload you with ambiguousalerts, Dynatraceprovides you with complete, pre-analyzed problemsthat show youboth the full impact and the cause of each detectedproblem.Artificial intelligence enables Dynatrace to learn thebaselineperformance of every component in your environment andtherebyinstantly detect performance problems and their causes.Dynatracecontinuously monitors the health of your hosts andnetwork,cloud-based services, hypervisors (including VMware ESXiand AmazonWeb Services), and service infrastructure to keep you andyour teamin control of the health of your application environment.Keywords- Monitoring - Application performance management (APM) -Servermonitoring - Real user monitoring (RUM) - Apdex -Virtualizationmonitoring - Correlation metrics - Operating systemmetrics -Network metrics - Real user experience metrics -Synthetic-usermonitoring (SUM) - Production environment monitoring- Fullmonitoring of technology stacks - Hypervisor monitoring(VMWareESX, Amazon AWS) - Database monitoring

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Receive Mobile and Visual support remotely by connectingtoRemoteCall (remotecall.io). * Getting started 1. OpentheRemoteCall app on your mobile device and enter the6-digitconnection code guided by the support agent. 2. Remoteconnectionwith the agent's viewer starts. 3. In case of on-siteview isneeded while mobile support is in progress, support agentcanswitch to Visual support mode and request permission. 4. Ifyouaccept Visual support on the mobile device, video captured fromthephone's camera is streamed to the support agent's browser.5.Support agent can switch back to mobile support mode at anytimeduring the visual support process. * Key features - Customerscanreceive both mobile and visual support with a single app. -Supportagent can instantly switch the mode between mobile andvisualsupport . * RemoteCall service description - RemoteCall :fastestremote support service accessed from a web browser withoutthe needto install a remote support program. Easily access PC,mobile, andvisual support from a PC or mobile device with a webbrowser. -Mobile support: solve device problems by sharing thescreen andcontrolling it remotely. - Visual support: Share themobiledevice's camera capture streaming in real time to check thesiteand provide solution to the problems directly. Following optionareused to provide the service. 1. Appear on top - Used fordevicecontrol status and screen drawing. 2. Camera - Used forscreensharing during support session. 3. Microphone - Used forvoicesupport and communication. 4. Installed app list - Used forviewingthe control modules and reviewing updates.

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