CitiAct is a smart city solution that enablescitizens to report issues to their local municipality through theCitiSense platform. Participating public services departments ofdifferent municipalities then resolve the issues in the city tomake the city better for the citizens.Users are required to snap a photo of existing city complainsand classify them under different categories of the complainsystem. Rest of the contextual information is automaticallygathered by the smart city application before the report issubmitted to relevant municipalities. Once complain is submitted tothe complaint system, it will be marked as acknowledged, resolvedor false by the public services departments.The smart city solution comprises of the mobile apps for thecitizens, case management system and dashboard system for themunicipalities. Citizens of this smart city solution will be ableto check their score via the game engine and will also be able totrace the status of their reports from within the app. Thus,allowing two-way communication between the municipality andcitizens.A supporting portal is also available for viewing the reports bythe citizens around the world. This portal can be accessed withinthe smart city application and can also be viewed in a web browserat http://citisense.com.