Description

Mobile Field Service Software

Improve Customer Satisfaction, Increase Technician Utilizationand Boost Service Performance with Service Pro® Mobile

Your customers have high expectations. Help your field servicetechnicians exceed them.

Field service organizations that empower their servicetechnicians with real time customer, asset, inventory, warranty,support for Viewpoint equipment, and other call resolutioninformation consistently outperform their peers because theirtechnicians can complete their work more quickly, and at a higherfirst time response success rate.

Why Service Pro Mobile?

A more informed technician is more productive! Empower yourfield service techs with immediate information to get the job doneright, on the first call.
• Service Pro Mobile works anywhere—Record work in areas with ourwithout wireless network connectivity.
• Service Pro Mobile is easy to use—The mobile field servicemanagement features of Service Pro Mobile are intuitively laid outand use the device’s native navigation. It’s cross platform andconsistent between iOS and Android menu options.
• Service Pro Mobile is a seamless extension of Service Pro—Stopwasting effort! Integration with Service Pro extends world classfield service productivity to the field.
• Service Pro Mobile deployment options—On premise or cloud.
• Service Pro Mobile does work orders and inspections.—Techniciansneed just one device and just one app— Service Pro Mobile. And datais saved to permanent tables matching the structure of the ServicePro back-end feature.
• Service Pro Mobile can integrate to your home office system—Enjoycompany-wide field service automation by using SPM with your homeoffice system, or our service pro system

What can Service Pro Mobile do?

Service Pro Mobile includes many paperless service managementcapabilities for field service technicians:
• Service technician status
• Important alerts
• Built in text messaging
• Service technician calendar
• Work order management
• Site contacts
• Site equipment assets
• Warranty tracking
• Technician time tracking
• Inventory tracking
• Asset inspections
• Service history
• Photo capture
• Reverse Geocoding
• Create and view line items to serviceable assets