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Description
A mobile cable collections app.
Collections Pro targets cable collections agencies that collectpayments and/or equipment from delinquent accounts. Each accounthas a work order associated with it that gives information aboutthe account, such as address, customer name and account numbers,issued equipment and back balances. Those work orders are assignedto collections technicians on routes. Each work order can have oneor more dispositions. The dispositions are actions such as “Knockedon the door and got no answer” or “Collected Payment/Equipment”etc. The technician can set follow up dates in case of no answer,or complete the collections.
The collections process consists of 3 parts and can be anycombination of these three:
• Collect Payments
o The back balance is displayed to the technician for the accounthe’s working on and he fills in how much money he’s collectingalong with billing information. No credit card information iscollected or stored on the device, but this is used more as anaudit trail. After the information is filled in, both thetechnician and the customer sign their names on the app to confirmthe details.
• Collect Equipment
o On the mobile device, you can see every piece of equipmentassociated with a given account. To collect equipment, you have afew options. You can tap on the list item to mark it as collected,or scan a barcode. If the barcode scanner doesn’t find a match inthe list of equipment, the technician can add additional equipmentto the account as part of the collection to take care of thescenario “hey I have this cable box, can you take that with you aswell?”.
• Perform Disconnect
o Disconnects utilize our robust inspection engine. Each companycan fully customize their own inspection to facilitate adisconnect. Be it taking pictures, collecting signatures, checkingoff work performed, etc., companies can use these optionalinspections to keep track of just what was done to complete adisconnect.
The application also has robust GPS tracking capabilities that takecoordinates both during set intervals and during certain actions,such as completing a disposition. Collections Pro also has a clockin and clock out system so that technicians are only being trackedwhen they’re clocked in, and can only perform work when clocked in.This allows the supervisors to monitor productivity and match itagainst their own time logs to see when a technician actuallyworked.
MSI’s Collections Pro mobile app is designed to improve cabletechnician productivity by replacing manual systems in the fieldand office. A native mobile app which works in connected ordisconnected environments, Collections Pro will automate technicianfield data collection processes through mobile data collection, andautomated synchronization with Collections Pro routing and fieldmanagement in the home office.
Collections Pro includes features for managing the entire cablefield collections business process, including equipment recovery,disconnects, payments and more. Mobile app features include:
• Customers
• Dispositions
• Routing
• GPS
• Payments
• Equipment Assets
• Work Orders
• Inspections
• Work Status
• Signatures
• Photos
• Time Clock
• Billing System Integration
Collections Pro targets cable collections agencies that collectpayments and/or equipment from delinquent accounts. Each accounthas a work order associated with it that gives information aboutthe account, such as address, customer name and account numbers,issued equipment and back balances. Those work orders are assignedto collections technicians on routes. Each work order can have oneor more dispositions. The dispositions are actions such as “Knockedon the door and got no answer” or “Collected Payment/Equipment”etc. The technician can set follow up dates in case of no answer,or complete the collections.
The collections process consists of 3 parts and can be anycombination of these three:
• Collect Payments
o The back balance is displayed to the technician for the accounthe’s working on and he fills in how much money he’s collectingalong with billing information. No credit card information iscollected or stored on the device, but this is used more as anaudit trail. After the information is filled in, both thetechnician and the customer sign their names on the app to confirmthe details.
• Collect Equipment
o On the mobile device, you can see every piece of equipmentassociated with a given account. To collect equipment, you have afew options. You can tap on the list item to mark it as collected,or scan a barcode. If the barcode scanner doesn’t find a match inthe list of equipment, the technician can add additional equipmentto the account as part of the collection to take care of thescenario “hey I have this cable box, can you take that with you aswell?”.
• Perform Disconnect
o Disconnects utilize our robust inspection engine. Each companycan fully customize their own inspection to facilitate adisconnect. Be it taking pictures, collecting signatures, checkingoff work performed, etc., companies can use these optionalinspections to keep track of just what was done to complete adisconnect.
The application also has robust GPS tracking capabilities that takecoordinates both during set intervals and during certain actions,such as completing a disposition. Collections Pro also has a clockin and clock out system so that technicians are only being trackedwhen they’re clocked in, and can only perform work when clocked in.This allows the supervisors to monitor productivity and match itagainst their own time logs to see when a technician actuallyworked.
MSI’s Collections Pro mobile app is designed to improve cabletechnician productivity by replacing manual systems in the fieldand office. A native mobile app which works in connected ordisconnected environments, Collections Pro will automate technicianfield data collection processes through mobile data collection, andautomated synchronization with Collections Pro routing and fieldmanagement in the home office.
Collections Pro includes features for managing the entire cablefield collections business process, including equipment recovery,disconnects, payments and more. Mobile app features include:
• Customers
• Dispositions
• Routing
• GPS
• Payments
• Equipment Assets
• Work Orders
• Inspections
• Work Status
• Signatures
• Photos
• Time Clock
• Billing System Integration
