Description

Rate your level of satisfaction during theground stage of your journey by using the KLM feedback app!

What is the KLM feedback app?
With this KLM feedback app you can give direct feedback (thumbs up/ thumbs down) on (currently only) your ground experience with KLMat the airports of:
Amsterdam, Accra, Almaty, Athens, Cape Town, Curacao, Geneva,Jakarta, Kuwait, Singapore, Tokyo, Toronto and Vancouver.

Why a KLM feedback app?
To improve your experience at the airport, we would like toincrease your involvement as a customer during this stage of yourjourney. At the airport(s) Team leads and Station Management isable to monitor the feedback real-time, which enables them to reacton this feedback immediately (if needed & possible).
As a customer you are also able to view how other passengers ratedthis area within the last 24 hrs.

How does it work?
1. Choose the Airport you are currently at.
2. Choose the Area and Sub-area you want to rate.
3. Rate ‘Thumps Up’ or ‘Thumbs Down’
4. Choose a keyword and specify your rating with a comment
5. Press the ‘Submit Feedback’ button or ‘Submit en Tweet Feedback’if you use twitter
• You can rate each sub-area once a day.
• To view ratings and most used keywords of other passengers, clickon overall ‘Ratings’.
• Sometimes we like to send you a response if you gave us feedback.Please add your FB number or email address at the Settingsscreen.

What is next?
- For this pilot phase, the app is built currently only for groundhandling.
- Our next goal is to add Inflight Services as an area in the appas well, so you will be
able to share your onboard experience also.