Description

The KACE GO app was created to provide accessto the K1000 Management Appliance from any location, enabling ITprofessionals to remain effective from all corners of theworkplace, across multiple office locations and even while on theroad. Now IT administrators can review and respond to real-timeservice desk and monitoring notifications, examine inventorydetails and deploy software on-the-go. With the K1000 GO app, ITadministrators are freed from the traditional constraints of akeyboard and mouse, and are empowered to provide service andsystems management support that is agile enough to keep up with theinflux of new technology. While the primary functionality of theapp is designed for IT administrators, it also allows end users tosubmit service desk tickets, access the Knowledge Base and check onexisting ticket status using their mobile devices.

Note: this product requires the KACE K1000 Appliance 6.3 or higherto operate, and some functionality is only available on K1000 7.0and higher. VPN connectivity may be required depending on yournetwork configuration, you can use your preferred VPN solution toconnect when you are not on the local network. Android versions 4.4and up are highly recommended.

Capabilities for K1000 administrators

The KACE GO app gives K1000 administrators the followingcapabilities.
• Create, review, update, clone, delete, and resolve a service deskticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting anissue
• Receive real-time alerts of ticket events through pushnotifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desktickets
• View detailed inventory information
• View tickets associated with a machine
• View systems associated with a ticket
• Launch Dell Quick Resource Locator from within GO
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset

Capabilities for K1000 end-users
The K1000 GO app gives K1000 end-users the following capabilities,when accessing a K1000 v6.0 or later system.
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through pushnotifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desktickets